bc320 wrote:I tried it on one file while I was still in the trial stage and it worked fine. I paid for the premium account for a year and now it does not appear to be working. I just looked at another audiobook to download and there is no blue arrow. This issue appears to specific to a particular author.
As mentioned in the opening post:
Alternatively you could have been looking at a release where the releaser did not use any of the supported filehosts. Most sections have rules against this so PM a moderator if this happens (in Android: all releases must have at least two supported links, in eBooks: all releases by Major Releasers and Moderators must have at least one supported link).
So in the case of the release in question, since it was posted by a user who is neither a Moderator nor Major Releaser, he/she is not required to have a supported link. Usually because of the number of filehosts we support there ends up being a supported one even in the releases of regular users, but in this case you have come across one without any. Unfortunately this will happen occasionally. We do offer full refunds so if you'd like one just let me know.