[Disk4mat]

I got the same issue with being reverted to Simple User. Please look into this. Thanks

This not an issue, you simply haven't logged into to Premium. Click on a release, Premium Downloads, and you will be prompted to enter your Premium login.

[uncouth]

The issue with having to re-login to Premium on Chrome should now be fixed.

EDIT: the fix will be reverted as we work on bugs it caused

Any update on this issue?

[jpy756]

The same problem (I have to repeat keying my login ID and password) occurs with Firefox.

[gimibear08]

Please help, not premium anymore.

[Disk4mat]

Please help, not premium anymore.

In the app? You probably forgot to login. Click on a release, Premium Downloads and it will prompt you for your Premium login.

In the app I can`t even use the 7 day trial for premium downloads... It just says the password is wrong but it never gives me a window to put the Right password

[Disk4mat]

In the app I can`t even use the 7 day trial for premium downloads... It just says the password is wrong but it never gives me a window to put the Right password

You can only get that error on the very old app. Clearing it's cache should fix the issue. That said that app hasn't been updated in over five years and is no longer supported. I recommend you switch to this this one: viewtopic.php?f=398&t=214777

[uncouth]

The issue with having to re-login to Premium on Chrome should now be fixed.

EDIT: the fix will be reverted as we work on bugs it caused

Any update on this issue?

So... no?

[Disk4mat]

@uncouth nothing yet.

[uncouth]

@uncouth nothing yet.

Thanks for the update.

[sixstrings787]

I keep getting the screen that says looks like you subscription has ended. Even thought I just renewed it 2 days ago and it showed that I have a premium account. How do I fix this?

[Disk4mat]

I keep getting the screen that says looks like you subscription has ended. Even thought I just renewed it 2 days ago and it showed that I have a premium account. How do I fix this?

Check your PMs please.

[joee1976]

Hi guys, the problem with Chrome user having to key in password for every single download via blue arrow seems to be rectified. Have just tried download 2 books and just key in once and the subsequent download no more prompting box.

[uncouth]

Hi guys, the problem with Chrome user having to key in password for every single download via blue arrow seems to be rectified. Have just tried download 2 books and just key in once and the subsequent download no more prompting box.

Yeah just download the latest Google Chrome update and it'll work as before.

[coder1234]

I think this is my fourth year as a member - great value for money. The blue arrow saves SO much time and frustration. The $5 extra is worth it for VIP status. Bargain!!!