mariwil74 wrote:What's the best way to get help for an ongoing problem I'm having with Premium. I posted in another thread but got no response. Thanks!
It's always to PM me directly.
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Hi , Not sure if this is where I can post this but I've been having some trouble downloading any books from the Dropapk site.It shows the blue arrow beside the link and it prompts me for my Premium user name and password to log in. It logs in but then stays on a blank square box... Help??
bfvm1982 wrote:hello,
i would like to pay, the $25 to be a premium member but i can not pay, there is some error on the process, because i used wrong paypal account.
i tried both $25 and $30 plans, but with no luck!
can you reset or delete, the invoices associated to my account? i will try again after that.
Your subscription went through and you can already start using the Premium Downloader, no need to delete anything. If you need any help please PM me.
alistua wrote:Hi , Not sure if this is where I can post this but I've been having some trouble downloading any books from the Dropapk site.It shows the blue arrow beside the link and it prompts me for my Premium user name and password to log in. It logs in but then stays on a blank square box... Help??
What device does this happen on? If its an Apple device and its an .epub file that you're trying to download it's possible that the file is being opened in that little downloader window and the blank white space you're seeing is the upper left-hand corner of the book's cover.
alistua wrote:Hi , Not sure if this is where I can post this but I've been having some trouble downloading any books from the Dropapk site.It shows the blue arrow beside the link and it prompts me for my Premium user name and password to log in. It logs in but then stays on a blank square box... Help??
If it's any help, this is par for the course with them. I use a desktop PC. The blank gray square is just a countdown. It *will* download, but it takes 10-20 seconds before it starts.
I tell you one and one make *three*.
I'm the cult of personality.
- Living Color
regnuf wrote:How can I reset my premium password? Thank you so much.
Please check your PMs.
oGobby wrote:Your premium service is bugged, I`ve bought it twice now, because I didn`t feel like dealing with the fuss, however, I still can`t use premium links. My account is even listed as premium right below my account name.
The only known way to bug a Premium account is to request and activate a trial account while already having an active (purchased) subscription. If that happens a user can PM me and I will fix it. In my many years of running the Premium service I have never seen a bugged account beyond the scenario I described above. If you're having an issue, PM me, and I will do my best to resolve it or provide you with a refund.