System tune-up, optimization, tweaking
Mar 23rd, 2020, 3:28 am
Username and password does not exist on premium 25 dollar downloader even though I'm able to log on to this site with my regularly username and password I even tried changing it. Change my email address so that I can be updated and had a new password sent to me yet have yet to receive that. Thank you so much for your assistance I've been with you guys for a long time love you so much. This all happened the moment I upgraded to Premium. Thanks guys.
Mar 23rd, 2020, 3:28 am
Mar 23rd, 2020, 5:29 am
n8tvnyr wrote:Username and password does not exist on premium 25 dollar downloader even though I'm able to log on to this site with my regularly username and password I even tried changing it. Change my email address so that I can be updated and had a new password sent to me yet have yet to receive that. Thank you so much for your assistance I've been with you guys for a long time love you so much. This all happened the moment I upgraded to Premium. Thanks guys.

Please check your PMs.
Mar 23rd, 2020, 5:29 am
Mar 23rd, 2020, 5:46 am
@disk4mat I am getting username or password incorrect on my premium account. When logged into the app it says simple account now. Will you check? Thanks
Mar 23rd, 2020, 5:46 am
Mar 23rd, 2020, 5:27 pm
bsfan wrote:@disk4mat I am getting username or password incorrect on my premium account. When logged into the app it says simple account now. Will you check? Thanks

Check your PMs please.
Mar 23rd, 2020, 5:27 pm
Mar 23rd, 2020, 10:56 pm
Looks like the premium login is messed up with the app update 2.0.1.4 for Android. Prior to upgrading I was able to login to my premium account fine, and I can login and download premium links via my android chrome browser. However once I upgraded the app on my Galaxy S10+ returns wrong password.

EDIT: shortening the length of password fixed it.
Mar 23rd, 2020, 10:56 pm
Mar 25th, 2020, 12:25 am
I got the same issue with being reverted to Simple User. Please look into this. Thanks
Mar 25th, 2020, 12:25 am
Mar 25th, 2020, 2:16 am
mentallo666 wrote:I got the same issue with being reverted to Simple User. Please look into this. Thanks

This not an issue, you simply haven't logged into to Premium. Click on a release, Premium Downloads, and you will be prompted to enter your Premium login.
Mar 25th, 2020, 2:16 am
Mar 26th, 2020, 8:07 pm
Disk4mat wrote:The issue with having to re-login to Premium on Chrome should now be fixed.

EDIT: the fix will be reverted as we work on bugs it caused


Any update on this issue?
Mar 26th, 2020, 8:07 pm
Mar 27th, 2020, 1:50 am
The same problem (I have to repeat keying my login ID and password) occurs with Firefox.
Mar 27th, 2020, 1:50 am
Online
Mar 27th, 2020, 9:00 pm
Please help, not premium anymore.
Mar 27th, 2020, 9:00 pm
Mar 27th, 2020, 9:30 pm
gimibear08 wrote:Please help, not premium anymore.

In the app? You probably forgot to login. Click on a release, Premium Downloads and it will prompt you for your Premium login.
Mar 27th, 2020, 9:30 pm
Mar 28th, 2020, 12:31 pm
In the app I can`t even use the 7 day trial for premium downloads... It just says the password is wrong but it never gives me a window to put the Right password
Mar 28th, 2020, 12:31 pm
Mar 28th, 2020, 9:20 pm
anubis2059 wrote:In the app I can`t even use the 7 day trial for premium downloads... It just says the password is wrong but it never gives me a window to put the Right password

You can only get that error on the very old app. Clearing it's cache should fix the issue. That said that app hasn't been updated in over five years and is no longer supported. I recommend you switch to this this one: viewtopic.php?f=398&t=214777
Mar 28th, 2020, 9:20 pm
Mar 30th, 2020, 8:01 pm
uncouth wrote:
Disk4mat wrote:The issue with having to re-login to Premium on Chrome should now be fixed.

EDIT: the fix will be reverted as we work on bugs it caused


Any update on this issue?


So... no?
Mar 30th, 2020, 8:01 pm
Mar 30th, 2020, 8:49 pm
@uncouth nothing yet.
Mar 30th, 2020, 8:49 pm