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Mar 20th, 2020, 7:31 am
#7349749 by ozswede
marooned2 wrote:Also, no way I can stay logged in Chrome. It never happened before. No probs in IE, btw (which I'll be using till this gets fixed)


I've got the same issue. Constantly logged out in Chrome. I can't go from one page to the next without being logged out. The site works in Firefox, but not Chrome. I prefer Chrome because the blue buttons don't work for me in Firefox - I just get a screen that gives me the date my Premium expires and today's date.
Mar 20th, 2020, 7:31 am
Mar 20th, 2020, 7:59 am
#7349809 by Disk4mat
We are looking into the issue of users getting logged out at random. The fix from earlier today that was intended to enable users to not have to log in repeatedly to Premium will be reverted for now.
Mar 20th, 2020, 7:59 am
Mar 22nd, 2020, 9:57 pm
#7357065 by fredfred2
All very interesting but we're is the link to the app
Mar 22nd, 2020, 9:57 pm
Mar 23rd, 2020, 3:28 am
#7357674 by n8tvnyr
Username and password does not exist on premium 25 dollar downloader even though I'm able to log on to this site with my regularly username and password I even tried changing it. Change my email address so that I can be updated and had a new password sent to me yet have yet to receive that. Thank you so much for your assistance I've been with you guys for a long time love you so much. This all happened the moment I upgraded to Premium. Thanks guys.
Mar 23rd, 2020, 3:28 am
Mar 23rd, 2020, 5:29 am
#7357822 by Disk4mat
n8tvnyr wrote:Username and password does not exist on premium 25 dollar downloader even though I'm able to log on to this site with my regularly username and password I even tried changing it. Change my email address so that I can be updated and had a new password sent to me yet have yet to receive that. Thank you so much for your assistance I've been with you guys for a long time love you so much. This all happened the moment I upgraded to Premium. Thanks guys.

Please check your PMs.
Mar 23rd, 2020, 5:29 am
Mar 23rd, 2020, 5:46 am
#7357838 by bsfan
@disk4mat I am getting username or password incorrect on my premium account. When logged into the app it says simple account now. Will you check? Thanks
Mar 23rd, 2020, 5:46 am
Mar 23rd, 2020, 5:27 pm
#7359240 by Disk4mat
bsfan wrote:@disk4mat I am getting username or password incorrect on my premium account. When logged into the app it says simple account now. Will you check? Thanks

Check your PMs please.
Mar 23rd, 2020, 5:27 pm
Mar 23rd, 2020, 10:56 pm
#7359990 by starrynezzz
Looks like the premium login is messed up with the app update 2.0.1.4 for Android. Prior to upgrading I was able to login to my premium account fine, and I can login and download premium links via my android chrome browser. However once I upgraded the app on my Galaxy S10+ returns wrong password.

EDIT: shortening the length of password fixed it.
Mar 23rd, 2020, 10:56 pm
Mar 25th, 2020, 12:25 am
#7362946 by mentallo666
I got the same issue with being reverted to Simple User. Please look into this. Thanks
Mar 25th, 2020, 12:25 am
Mar 25th, 2020, 2:16 am
#7363150 by Disk4mat
mentallo666 wrote:I got the same issue with being reverted to Simple User. Please look into this. Thanks

This not an issue, you simply haven't logged into to Premium. Click on a release, Premium Downloads, and you will be prompted to enter your Premium login.
Mar 25th, 2020, 2:16 am
Mar 26th, 2020, 8:07 pm
#7368505 by uncouth
Disk4mat wrote:The issue with having to re-login to Premium on Chrome should now be fixed.

EDIT: the fix will be reverted as we work on bugs it caused


Any update on this issue?
Mar 26th, 2020, 8:07 pm
Mar 27th, 2020, 1:50 am
#7369126 by jpy756
The same problem (I have to repeat keying my login ID and password) occurs with Firefox.
Mar 27th, 2020, 1:50 am
Mar 27th, 2020, 9:00 pm
#7371552 by gimibear08
Please help, not premium anymore.
Mar 27th, 2020, 9:00 pm
Mar 27th, 2020, 9:30 pm
#7371611 by Disk4mat
gimibear08 wrote:Please help, not premium anymore.

In the app? You probably forgot to login. Click on a release, Premium Downloads and it will prompt you for your Premium login.
Mar 27th, 2020, 9:30 pm